FREQUENTLY ASKED QUESTIONS

Can you guarantee stock?

As we are competitively priced and our stock sells on demand, we cannot guarantee stock. However we will try our best to source the items for you. We will be in contact with you should we encounter any problems with stock.

Is online shopping safe?

At Globalmall, we take security very seriously, in our warehouse and especially online. Rest assured that we’ve taken every precaution, using the latest security technology to ensure your personal details are safe and secure with us.
All sensitive information you provide is encrypted using industry-standard Secure Sockets Layer technology, and we partner with a leading payment processor.
We also insist that all credit card payments use 3D Secure processes (such as MasterCard’s SecureCode and Verified by Visa) so you will be prompted for a one-time PIN when purchasing to prevent you from fraudulent transactions.
In short, this means that we’ve done everything we can to ensure that your details are always safe and secure.

however note that in the same vain there are malicious individuals and organisation constantly trying to compromise the system

I’ve registered online, but can’t remember my password

To keep things simple, we never change your password without you requesting it. If you have forgotten it for whatever reason, simply click the “Forgot your password?” link on the Welcome page and we’ll get you back up and running right away.

What are the requirements for a password?

Globalmall attempts to make your online shopping experience as secure as possible. The password entered on registration must be alpha-numeric (that is, a mix of letters and numbers) and must be a minimum of 8 characters in total. Try and create one that’s unique, complex but easy to remember. Don’t worry though, if you do happen to forget it, it’s not a train smash. We’ll help you to retrieve it or reset it if you do.

What do I need to shop online?

Not much at all. Like everything at Globalmall, we make life really simple,
1. You need to be 18 years or older and have a valid email address.
It’s really that simple, but please get in touch if you have any problems or questions by emailing us on support@globalmall.co.zw
2.register your account
3. always use your account for ease

DOES GLOBAL MALL PROVIDE FREE SUPPORT SERVICES?

Aliquam erat volutpat. Duis ac turpis. Veggies es bonus vobis, proinde vos postulo essum magis kohlrabi welsh onion daikon amaranth tatsoi tomatillo melon azuki bean garlic.

Gumbo beet greens corn soko endive gumbo gourd. Parsley shallot courgette tatsoi pea sprouts fava bean collard greens dandelion okra wakame tomato. Dandelion cucumber.

DO YOU PROVIDE DELIVERY?

Aliquam erat volutpat. Duis ac turpis. Veggies es bonus vobis, proinde vos postulo essum magis kohlrabi welsh onion daikon amaranth tatsoi tomatillo melon azuki bean garlic.

Gumbo beet greens corn soko endive gumbo gourd. Parsley shallot courgette tatsoi pea sprouts fava bean collard greens dandelion okra wakame tomato. Dandelion cucumber.

CALL THE CUSTOMER SUPPORT

+263 8644 133 972